Refund policy

RETURN & EXCHANGE POLICY

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at kj@zkjverse.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at kj@zkjverse.com.

Returns & Exchanges 

We want you to love every piece you receive.

Returns

You may request a return within 7 days of receiving your order if: 

• The item is unused

• In original condition

• In original packaging

Non-Returnable Items

 Due to the exclusive nature of our products, the following items cannot be returned:

• Personalized products

• Custom artwork

• Print-on-demand items

• Digital products

Exchanges

Exchanges are accepted only if:

• You received the wrong item

• The item arrived damaged or defective

Refunds

Approved refunds are processed within 5–14 business days depending on your payment provider.

Return Shipping Costs

Customers are responsible for return shipping fees unless the issue was caused by our store.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.